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The Collections Ratio: The Endodontic KPI That Hides in Plain Sight

Production tells you how hard your practice worked. Collections tells you how much of that work turned into money. The gap between them is one of the quietest leaks in an endodontic practice.

Ask an endodontist how the practice is doing and you will usually hear a production number. Cases per day, production per month. Production is the number on the schedule, so it is the number everyone watches.

But production is a promise, not a payment. The KPI that decides whether the promise becomes money is your collections ratio: collections divided by net production. It answers one blunt question. Of the dentistry you already did, how much did you actually get paid for?

Endodontic practices live on referrals and insurance, and that combination creates collection risk a general practice does not feel the same way. One-visit relationships mean a missed payment does not resolve itself at the next hygiene visit, because there is no next visit. An insurance-heavy case mix means claims get filed, narrowed, delayed, and partially paid. And a high fee per case means one slipped payment is not a small leak.

To read your own number, pull collections and net production for the last 12 months and divide. A well-run specialty practice keeps this between 96 and 99 percent, with 98 percent or better as the target. Below that, the leak is usually aging insurance claims, patient portions never collected at time of service, or write-offs nobody reviews.

Watch the trend, not just the level. A ratio that drifts down two points a year is a slow leak that compounds. Nobody notices in any single month; everybody notices at year end, or a buyer notices during diligence.

Key takeaways
  • Collections divided by net production is the KPI that decides whether production becomes money. Target 96 to 99 percent.
  • Endodontics carries collection risk a general practice does not: one-visit referrals, insurance-heavy cases, and a high fee per case.
  • Watch the trend, not just the level. A ratio drifting down two points a year is a compounding leak.
What collections ratio should an endodontist target?
96 to 99 percent of net production over a full year, with 98 percent or better as the goal.
Where do collections usually leak?
Aging insurance claims, uncollected patient portions, and unreviewed write-offs. Most fixes are front-desk process changes, not more dentistry.
Keep reading
Older post
Your Endodontic P&L Says You Made Money. Your Bank Account Disagrees.
Newer post
Should You Take a DSO Offer? A Decision Guide for Endodontists
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